words Alexa Wang
If you love a fast-paced working environment with lots of social interaction, hospitality could be the ideal career path for you. You need to be quick and attentive, with an unwavering ability to think on your feet. If you feel your skillset aligns with the day-to-day skills needed while working in a restaurant, B&B or bar, for example, here are a few tips on how you can prepare before diving straight in.
It’s no secret that working in hospitality is demanding, both physically and mentally. Long shifts and unsociable hours can mean that you can sometimes feel exhausted after a shift. On the flip side, many would opt for this dynamic approach to work over an office-based role any day. Make sure you’re well rested, fed and watered before your shifts start – taking care of yourself both inside and outside work can make a big difference to your overall performance. Having your uniform washed and ready before your shift will also help you get into the right frame of mind.
Paying attention to your customers is key. At the end of the day, you’re there to tend to their requirements – and with a smile on your face. But on top of looking out for your customers, make sure you pay attention to your colleagues, particularly the more senior people in the team. You can learn a lot from someone else’s actions. It’ll help you anticipate future scenarios and give you the tools to react effectively. Mistakes can be made easily in a fast-paced environment so this can be crucial. You might be serving breakfast in a B&B for example, where extra attention should be given, as hot food and drink can create additional hazards. It’s a good idea to take out B&B insurance cover in case anything does go wrong, but it’s always best to have one eye open just in case.
If a customer has a positive encounter with the staff, this can make a huge difference to their overall experience and can prompt a return visit. Studies showed that one of the top reasons people choose to return to a restaurant was down to the great service they’d received. Bringing good energy to your role will encourage an equally positive reaction from your guests, making the experience as a whole more enjoyable for everyone. Throw yourself into the tasks you’ve been given with a great attitude and your managers won’t let it go unnoticed. See if there are other parts of the business you can assist with, such as helping to cash up at close or helping other members of the team complete any unfinished tasks.